Will all the stains come out?

No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with a member beforehand and they will be happy to advise.

How often should I have my carpets cleaned?

Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.

Will my carpets re-soil quicker following cleaning?

Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. Professional cleaners will only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.

I have children/pets, will they be affected by cleaning processes/chemicals?

Health and safety is of paramount importance in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. We will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.

How long will my carpet or furniture take to dry and how soon will it be back in use?

Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If drying is a concern mention it to us, we will be able to advise on drying times and, if required, use some specialist techniques to speed up the process.

Is there a risk of shrinkage?

If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. We carry out a full inspection prior to any cleaning and test for potential problems such as shrinkage.

Will all the stains come out?

No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with a member beforehand and they will be happy to advise.

Will professional cleaning affect the protector on my carpet/will it need to be re-applied afterwards?

It is important to note that protector will wear off of any carpet that is in use. Walking, vacuuming, general wear and cleaning will all have an effect on this. Carpet protectors shield the fibres, they are designed to prevent spillages, dropped items and other general wear affecting the carpet directly. However, in doing so it will lose some of its effectiveness and should be re-applied on a regular basis to ensure continued protection.